Privacy Policy

Who We Are

OJANNA Ceiling & Drywall Distributors (Pty) Ltd is a distributor of ceiling, drywall, insulation and acoustic products based in George, South Africa. We are the responsible party for personal information processed in connection with this website.

Information We Collect

We may collect the following personal information:

• Identity and contact details you provide via our contact form (name, email address, phone number, and message content)
• Product interest or enquiry details you choose to share
• Technical and usage data collected through cookies and similar technologies (see our Cookie Policy)
• Communications you send us by email, phone, or WhatsApp

How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes or product information
• Operate, maintain, and improve our website
• Measure site performance and understand how visitors use our site (where you consent to analytics cookies)
• Support advertising and remarketing activities (where you consent to advertising cookies)
• Comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

Depending on the context, we process personal information because:

• You have given consent (for example, cookie preferences or voluntary form submissions)
• Processing is necessary to take steps at your request before entering into a contract, or to perform a contract
• Processing is necessary for our legitimate interests, such as operating our website and responding to business enquiries, provided those interests are not overridden by your rights
• Processing is required to comply with a legal obligation

Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the website (for example hosting, email delivery, and analytics platforms), under appropriate agreements
• Professional advisers or authorities where required by law
• Other parties with your consent or where needed to respond to your enquiry

Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie Policy. You can manage non-essential cookies through our cookie banner. Preferences are stored locally in your browser.

International Transfers

Some service providers (such as analytics or hosting providers) may process data outside South Africa. Where this occurs, we take reasonable steps to ensure an adequate level of protection consistent with POPIA.

Retention

We keep personal information only for as long as needed for the purposes described above, or as required by law. Contact form enquiries are retained for a reasonable period to manage follow-up and business records, then deleted or anonymised when no longer needed.

Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate or outdated information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent (this does not affect processing already carried out)
• Lodge a complaint with the Information Regulator (South Africa)

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites (for example maps, partner brands, or messaging apps). We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the website after changes constitutes acceptance of the updated policy where permitted by law.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

• Email: info@ojanna.co.za
• Phone: 064 531 9070
• Address: 6 Ruby Crescent, Unit 32, Joubert Industria, Tamsui Industria, George, South Africa